Policies
Hotel Policies
The rules of your stay, in plain words. If anything is unclear, ask us before you book at hola@congahotel.com or on WhatsApp at +506 2750 0681.
Cancellation policy
Cancellation policy: Flexible rate: free cancellation or changes up to 14 days before check-in. Cancellations within 14 days of check-in are charged 100% of the stay, and no-shows or early departures are not refunded. Non-refundable rate: paid in full when you book; it cannot be cancelled, changed or refunded. Your rate's conditions are shown in the booking engine before you pay and repeated in your confirmation.
Your booking confirmation shows the rate and policy that apply to your reservation.
Check-in and check-out
- Check-in
- From 3:00 pm
- Check-out
- Until 11:00 am
- Late check-out
- Subject to availability and may incur an additional charge. For guests who book direct, late check-out when available is one of our book-direct perks.
Children and pets
- Children
- Children up to 6 years old stay free of charge when sharing a room with adults, according to the room’s maximum occupancy.
- Pets
- Permitted only upon request, and may incur additional charges.
Reservations, payment and rates
All reservations are subject to availability at the time of confirmation. To guarantee a reservation, a credit card is required, non-refundable rates are charged in full at booking; for other rates an authorization hold may be placed as a guarantee and the outstanding balance is paid at check-in or as stated in your booking confirmation.
Rates are expressed in US dollars. Prices shown on our website are before Costa Rica’s 13% VAT (IVA), which the booking engine adds before you pay. Rates may change without prior notice, except for reservations already confirmed.
Breakfast is included with every stay, wherever you book.
Other terms, in summary
- Guests must respect the hotel’s rules of conduct and use of facilities.
- The hotel is not responsible for personal belongings lost or stolen on the premises.
- The hotel is not responsible for accidents, injuries or losses resulting from improper use of the facilities.
- Water activities, tours and other external services contracted with third parties are the sole responsibility of the provider of those services.
- In cases of force majeure, such as natural disasters or health emergencies, the hotel may modify or cancel reservations, offering alternative dates or refunds as appropriate.
- By making a reservation, you confirm that you have read, understood and accepted these terms.
Questions about a policy?
Ask our reception team before you book. We’re happy to explain.